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Increase customer satisfaction and loyalty through a more human customer experience

IrisCX gives you the ability to treat customers empathetically, respectfully, and at their convenience, in the way they choose. It lets you deliver a more human customer experience that is more likely to make a customer happy and generate the loyalty that leads to future sales.

Industries

A data-rich video platform, built for companies that support home products and services.

Connect with customers across all devices with one click. Complete tasks in real time. Convert customer touchpoints into actionable insights.

01

Home Products & Services

Connect with customers on their terms as they choose, install, and support your products.
02

Home Builders

Transform your customer experience and enable proactive communication, from construction through to first-call warranty resolution.
03

Utilities & Municipalities

84% of truck rolls are service related. Provide instant remote service across all of your channels: customer care, inspections, assessments, and audits.

Home Products

Your products are innovative. Your customer experience should be, too.

Your customers are taking a step towards a better future by upgrading their home, and they expect a customer experience to match their investment. Transform your customer experience and enable personalized touchpoints while your customers choose, install, and support your product.

Your customers are looking for a more enjoyable interactive experience with their environment. By upgrading their home, they can interact with their surroundings with ease. Home upgrades simplify the way we live. It’s time for the customer experience to reflect that, too.

Create more touchpoints where it matters

Your customers need help choosing, installing and supporting their products. Connect with them when it matters to create a memorable experience. Gain insights from the data generated to make more informed business decisions.

Meet your customers on their terms

Convenience is a main priority for your customers. Reduce the friction that often comes with traditional customer service by offering customers the ability to schedule appointments in advance or self-serve their issue on their own time.

Capture data to inform decision-making

Identify and track trends to inform your marketing, sales, support, and product teams. Gain valuable insights from your customer journey and iterate faster.

Increase customer satisfaction and positive reviews

Act on data insights to personalize your customer experience. Get more reviews by making it a frictionless part of the customer journey. Automate your feedback process to create a continuous feedback loop.
Curious to know what else IrisCX can do? We'd love to show you.

Home Builders

Your buyers trust you to build their dream home. Trust us to help you build an unforgettable visual customer experience.

The current standard of CX isn’t meeting your buyers’ expectations. Transform your customer experience and enable proactive communication, from construction through first-call warranty resolution.

As a home builder, you are not simply constructing a house. You are building a home for your customers for many years to come. Your buyers choose you based on your experience, quality, reputation, and trust. Effective communication is key to building and keeping that trust, and providing a remarkable customer experience.

Connect, communicate, and collaborate

Proactively connect with your buyers to show them the progress of their build in real time, without having to be on site. There is no app to download, and no password to remember. Simply send our secure link through email or SMS and your customer can instantly connect with you from any connected device.

Meet with buyers on their time

Meet your buyers at the time and place that works best for them. With our online booking portal, homebuyers have the opportunity to book a virtual appointment without waiting on a customer service line. Buyers can easily schedule and attend progress updates, no matter where they’re located.

Increase first-call resolution for warranty issues

Over 63% of customer problems can be solved remotely during the first call. Our reporting and insights capabilities allow you to identify common warranty issues and proactively get in front of them before you receive more complaints about the same issue.

Increase referrals and customer satisfaction

Get feedback from your buyers at every step along their homebuilding journey. Learn from customer data and apply new insights to your CX process. Build the trust necessary to win referrals and repeat business.
Curious to know what else IrisCX can do? We'd love to show you.

Utilities

Reduce truck rolls by 63% with smart visual assistance.

Our best-in-class suite of tools enable utility teams to solve customer concerns without the trip, reduce wait times, and improve their customer experience.

From real-time customer support to guided self-serve options, our platform helps utility teams modernize their customer experiences through a secure and trusted remote video connection.

Share expertise, instantly.

See, assess, and solve customer issues without a truck roll. Utility teams using ICwhatUC reduce truck rolls by over 60% and see a direct cost savings ROI of 25x.

Get the issue in focus, no matter where it is.

Complete progress check-ins, meter readings, and inspections in distributed or remote locations (with a 50% improvement on SLA's).

Show up prepared, every time.

Triage issues before rolling a truck and improve first time fix rate by over 20%. Show up prepared, so your customers don't have to wait for service twice.

Capture and gain insights from your record of work.

You're already using photo and video to communicate with your customers. With ICwhatUC, you can use that data to gain new insights about your business and your customers.
Curious to know what else IrisCX can do? We'd love to show you.

Create a more human experience with IrisCX