Featured Article
IrisCX video support helps service organizations lower their carbon footprint
By: Tracy Posadowski • 27 September 2023
Instead of dispatching technicians to solve a relatively simple problem or provide a quote, service organizations can visually guide customers through product selection, DIY setup, configuration or troubleshooting. IrisCX reduces the need for truck rolls and the carbon emissions caused by those truck rolls.
Unlocking CX Insights: Analyzing Customer Data
By: Guillermo Salazar • 06 October 2023
7 strategies to unlock your CX data to drive customer insights
Skilled labor shortage has consumers looking to technology during busy summer renovation season
By: Tracy Posadowski • 18 August 2023
IrisCX survey reveals American consumers would double their renovation spend if there was a technology to assist them with DIY projects. The lack of contractor and service provider availability caused by the skilled labor shortage has caused them to look for technology solutions that can help.
IrisCX revolutionizes customer service with Session Score, the true measure of customer satisfaction
By: Tracy Posadowski • 13 July 2023
Today we announced our new real-time AI-based customer satisfaction measurement that helps contact centers improve their service quality. Introducing Session Score.
Give your customers what they want. A more human experience, with IrisCX.
IrisCX named to the Top 500 Hottest Tech Companies at Collision 2023 in Toronto
By: Tracy Posadowski • 05 July 2023
We are pleased to bring the list of Top 500 hottest tech companies presenting at Collision in Toronto. Check out the complete list of 1,500+ companies.
JPMorgan's customer vibe check - featuring IrisCX CTO Eradj Khaidarov
By: Tracy Posadowski • 29 June 2023
Our CTO Eradj Khaidarov was interviewed by Nat Rubio-Licht, senior reporter at The Daily Upside about how AI-based innovations in customer experience are being engineered to predict service outcomes to better serve customers. In the article "JPMorgan's customer service vibe check", Eradj was consulted as a leading authority on moving from human reaction to an AI predicted outcome in customer service.
From the Collision Conference Growth Stage - Delivering a more human experience with Visual Intelligence and AI
By: Tracy Posadowski • 29 June 2023
On June 28, 2023, our CTO Eradj Khaidarov addressed attendees from the Growth Stage at Collision Conference. Eradj discusses how to use technology to provide an experience that is built for consumers and service experts alike.