Featured Article
Skilled labor shortage has consumers looking to technology during busy summer renovation season
By: Tracy Posadowski • 18 August 2023
IrisCX survey reveals American consumers would double their renovation spend if there was a technology to assist them with DIY projects. The lack of contractor and service provider availability caused by the skilled labor shortage has caused them to look for technology solutions that can help.
IrisCX revolutionizes customer service with Session Score, the true measure of customer satisfaction
By: Tracy Posadowski • 13 July 2023
Today we announced our new real-time AI-based customer satisfaction measurement that helps contact centers improve their service quality. Introducing Session Score.
IrisCX named to the Top 500 Hottest Tech Companies at Collision 2023 in Toronto
By: Tracy Posadowski • 05 July 2023
We are pleased to bring the list of Top 500 hottest tech companies presenting at Collision in Toronto. Check out the complete list of 1,500+ companies.
JPMorgan's customer vibe check - featuring IrisCX CTO Eradj Khaidarov
By: Tracy Posadowski • 29 June 2023
Our CTO Eradj Khaidarov was interviewed by Nat Rubio-Licht, senior reporter at The Daily Upside about how AI-based innovations in customer experience are being engineered to predict service outcomes to better serve customers. In the article "JPMorgan's customer service vibe check", Eradj was consulted as a leading authority on moving from human reaction to an AI predicted outcome in customer service.
Give your customers what they want. A more human experience, with IrisCX.
From the Collision Conference Growth Stage - Delivering a more human experience with Visual Intelligence and AI
By: Tracy Posadowski • 29 June 2023
On June 28, 2023, our CTO Eradj Khaidarov addressed attendees from the Growth Stage at Collision Conference. Eradj discusses how to use technology to provide an experience that is built for consumers and service experts alike.
New survey data reveals homeowners and renters are ready for expert video consultations and support
By: Tracy Posadowski • 13 June 2023
Our latest survey of over 1,000 adults in the US reports that 70% of respondents look to technology to help with home building, renovation and maintenance projects.
Alex Gaw of Dash Networks reports the latest CX win for IrisCX
By: Tracy Posadowski • 05 June 2023
In his CX roundup, Alex Gaw showcases the biggest news in the industry from Oracle, ASAPP Financial, IrisCX, WorkJam, and FullStory - Partnerships Benefit Prada Group, TCU Financial Credit Union, Great Northern Insulation, Worldwide Flight Services, and Mouser Electronics.