Reshma's answer is refreshingly honest: Tools don’t solve problems. People do especially when equipped with the right processes and supported by the right technology. AI won’t fix broken workflows. Automation won’t fix bad decisions. Software won’t fix cultural inertia.

Dave's core message was simple: Sales isn't about being charming. People don't buy charm—they buy change.

Tim reminded me that inspections aren’t a chore. They’re the backbone of asset management. The foundation of maintenance. The evidence that protects owners. The source of truth for every decision downstream. And right now, that source of truth is leaking everywhere.

Jason reminded me that business growth starts with personal growth. When both align, clients, systems, and success naturally follow.

For DD, leadership isn’t about titles or platforms. It’s about making the industry better for the next generation for the single mom renting her first home, for the young investor trying to build wealth, for the property manager who’s tired of feeling like the bad guy.