Featured Article

IrisCX video support helps service organizations lower their carbon footprint

By: Tracy Posadowski • 27 September 2023

Instead of dispatching technicians to solve a relatively simple problem or provide a quote, service organizations can visually guide customers through product selection, DIY setup, configuration or troubleshooting. IrisCX reduces the need for truck rolls and the carbon emissions caused by those truck rolls.

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Unlocking CX Insights: Analyzing Customer Data

By: Guillermo Salazar • 06 October 2023

7 strategies to unlock your CX data to drive customer insights

IrisCX survey reveals American consumers would double their renovation spend if there was a technology to assist them with DIY projects. The lack of contractor and service provider availability caused by the skilled labor shortage has caused them to look for technology solutions that can help.

Today we announced our new real-time AI-based customer satisfaction measurement that helps contact centers improve their service quality. Introducing Session Score.

Give your customers what they want. A more human experience, with IrisCX.

We are pleased to bring the list of Top 500 hottest tech companies presenting at Collision in Toronto. Check out the complete list of 1,500+ companies.

Our CTO Eradj Khaidarov was interviewed by Nat Rubio-Licht, senior reporter at The Daily Upside about how AI-based innovations in customer experience are being engineered to predict service outcomes to better serve customers. In the article "JPMorgan's customer service vibe check", Eradj was consulted as a leading authority on moving from human reaction to an AI predicted outcome in customer service.

On June 28, 2023, our CTO Eradj Khaidarov addressed attendees from the Growth Stage at Collision Conference. Eradj discusses how to use technology to provide an experience that is built for consumers and service experts alike.

Deliver the interactions consumers want. Find out how.