September 29, 2025
Property management companies finalize budgets knowing 10-20% of maintenance expenses will go unspent. But the real problem isn't hiring, it's who controls the budget.
September 29, 2025
Property maintenance is a balancing act. Our panel explores the four legs of the stool—owners, firms, vendors, residents—and why alignment ensures stability.
September 29, 2025
Daniel Paulino shares how moving beyond vanity metrics toward meaningful impact builds trust, drives engagement, and connects data with human experience.
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September 29, 2025
Property management companies finalize budgets knowing 10-20% of maintenance expenses will go unspent. But the real problem isn't hiring, it's who controls the budget.
September 29, 2025
Property maintenance is a balancing act. Our panel explores the four legs of the stool—owners, firms, vendors, residents—and why alignment ensures stability.
September 22, 2025
While you're posting job openings that nobody applies for, your team is working 60-hour weeks and your residents are leaving one-star reviews.
July 22, 2025
Austin's new mandate requires every habitable room to stay 15 degrees below outdoor temperature, but smart property managers are turning this compliance challenge into a competitive advantage.
July 15, 2025
To lock in maintenance gains, define focused KPIs that align every role with NOI. The right metrics drive action, accountability, and shared success. Build visible dashboards, coach from data, and avoid overload to turn maintenance into a true competitive edge.
July 10, 2025
Don't let summer AC emergencies drain your budget and resident goodwill—see how remote diagnostics cuts response time while saving thousands in unnecessary truck rolls.
July 8, 2025
Prescriptive operations turn maintenance from reactive to strategic by using data to recommend precise actions. Tackle your top cost drivers first. This approach streamlines resources, cuts costs, and extends asset life—turning maintenance into a true value driver.
June 30, 2025
Keep playbooks simple and visual—photos, checklists, easy access. Update quarterly. Start with your top three issues to build clarity and consistent execution.
June 25, 2025
Stop losing NOI to maintenance chaos. Learn how property managers are boosting resident satisfaction and cutting costs by rebuilding operations from the inside out—no smart tech needed. Get the proven framework to turn reactive maintenance into proactive confidence.
June 13, 2025
This article breaks down the “1:100 staffing assumption” in property maintenance and why it no longer works in today’s environment. Instead of simply hiring more technicians, it explores how property managers can reduce demand—through better retention, fewer service calls, and improved workflows—to unlock capacity and cut costs.
June 9, 2025
Why Smart Operators Are Ditching the Either/Or Mindset—and Designing Teams That Scale Experience
June 2, 2025
Untangling Maintenance Chaos into a Streamlined, Scalable System
June 1, 2025
After a U.S. court ruled AI advice can trigger liability, property managers face a new question: What happens when the bot gets it wrong?
May 26, 2025
Why Splitting Demand from Supply is the Key to Centralizing Maintenance—and How to Get Started.
May 15, 2025
How Site Teams Are Breaking the 1:100 Model and Building Smarter Operations with Centralized Maintenance