"With 3.2 billion augmented reality enabled smartphones in the world, on-demand service expectations, and video emerging as the most effective channel for collaboration and data creation, the time is now to enable a data-driven virtual work experience."ICwhatUC serves enterprise companies with distributed work sites, where service is a cost center. North America’s field service industry is estimated to spend $250 billion on truck rolls per year, 50% of which ICwhatUC’s customers have been able to eliminate by remotely completing inspections, assessments, estimates, and repairs.“Extremely powerful market forces are creating more urgency for ICwhatUC’s customers and prospects to find new ways to serve their customers. These forces include increasing investor pressures on companies to set and achieve ESG goals, as well as fundamental changes in access to labour creating additional pressure that make ICwhatUC’s solution the best response,” says Tom Williams of Heron Rock.
“Every industry is only at the beginning of true transformation in the way that they deliver their products and services to customers.”This funding round will accelerate ICwhatUC’s artificial intelligence and machine learning capabilities, enabling more autonomous work management and issue resolution for field service companies. For go to market, ICwhatUC will be allocating resources to bolster their international and US expansion.“We were introduced to Tom Williams at Heron Rock, and instantly shared alignment over the size of the market, urgency to solve the problem, and the future of field work,” says Guillermo Salazar. “Tom has already provided invaluable guidance based on his experience, we look forward to working with him as we scale up.” ICwhatUC is growing its technology, customer success, and sales teams as they gear up for data and AI-focused development sprints this fall, having added leadership in Customer Success and hired their Chief Technology Officer. They have been actively growing their tech team to scale customer growth and product development.“As an investor, I’m always looking for software-driven approaches that allow businesses to deliver their products and services more efficiently while delivering the level of customer experience that today’s consumer expects in every part of their life,” says Tom Williams. “ICwhatUC perfectly represents the kind of software solution that those companies and their customers can easily agree is better than the status quo. I’m excited to lead this round and play an active role in helping build the ICwhatUC team.”ICwhatUC enables the world's field workforce with a real-time data-powered work platform, enabling teams to serve their customers and log their work visually, leveraging AI, ML and video to make their work safer, more accurate and less complex. ICwhatUC serves its customers in Europe, North American and Australia.ICwhatUC is committed to diversity and inclusion in its workforce, and an ethical and responsible commitment to sustaining our environment, and acknowledges the traditional territories of the people of the Treaty 7 region in Southern Alberta. The City of Calgary is also home to Métis Nation of Alberta, Region III.Click here to view the announcement on BetaKit.For investor related questions, please contact ICwhatUC at email@example.com.
Give your customers what they want. A more human experience, with IrisCX.
By: IrisCX • 19 September 2022
Online reviews are impactful because they reach people with purchasing intent – a total of 93% of new customers consult reviews before purchasing a product or service. With virtual CX, your team can start receiving and leveraging better quality reviews.
Authority Magazine Interview - Tracy Posadowski Of IrisCX On 5 Ways To Create a Wow! Customer Experience
By: Tracy Posadowski • 25 April 2023
How do you create a customer experience that people love? Make it human. Authority Magazine's Fotis Georgiadis sat down with our CMO Tracy Posadowski. In this interview, Tracy discusses why we assume it's intuitive for brands to deliver great experiences and fall short, and whether or not competition forces companies to deliver a better customer experience.
By: Tracy Posadowski • 29 June 2023
Our CTO Eradj Khaidarov was interviewed by Nat Rubio-Licht, senior reporter at The Daily Upside about how AI-based innovations in customer experience are being engineered to predict service outcomes to better serve customers. In the article "JPMorgan's customer service vibe check", Eradj was consulted as a leading authority on moving from human reaction to an AI predicted outcome in customer service.