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Extending Live Guided and Self-Guided with New Visual Annotations Capabilities

Guillermo Salazar headshot
By Guillermo Salazar •
By Guillermo Salazar
January 7, 2025

📢 Extending Our Live Guided and Self-Guided with New Visual Annotations Capabilities 📢We are pleased to share the latest enhancements to our **Live Guide** feature, introducing a new set of visual annotation capabilities designed to improve real-time collaboration between experts and customers. Here’s what you can now do:

🔹 Real-Time Annotations: Experts can annotate live feeds to provide immediate visual guidance.

🔹 Freeze Frame Annotations: Pause the session to add detailed annotations, ensuring clarity.

🔹 Customer Interaction: Customers can capture images, annotate, and send them back for a seamless collaboration experience.

🔹 Guided Documentation: Built-in OCR captures product and serial numbers automatically, simplifying the documentation process.

🔹 Enhanced Controls: Easily dock, hide, and customize annotations for clearer communication.

🔹 Tagging and Reporting: Quickly tag and report issues, escalate cases, and access detailed reports through our dashboard.

These enhancements are designed to make troubleshooting more efficient and improve the overall support experience for both experts and customers.Interested in seeing these new capabilities in action? Contact us for a demo today!

#CustomerSupport #VisualAnnotations #TechUpdates #IRSCX #Collaboration

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