Remote Resident Maintenance for MultiFamily
Streamline, Solve & Save.
Managing maintenance for MultiFamily & SingleFamily properties is complex and costly. Traditional centralization solutions often increase resident work orders, driving up costs and damaging the resident experience.
Residents prioritize speed. Up to 67% of work orders can be resolved remotely, closing issues in as little as 8 minutes and boosting resident satisfaction.
IrisCX empowers operators to centralize maintenance with Remote Maintenance—offering real-time visual support, remote problem-solving, AI-driven tools, and seamless system integrations.
Reduce work orders, cut operational expenses, and minimize on-site visits.
Let IrisCX do the work.
“Our maintenance operations are too expensive and inefficient.”
With multifamily expenses rising as rent growth slows (Yard), there is pressure on operations to do more with less.
“It’s hard to find and keep skilled technicians.”
Open positions lead to unspent maintenance budget in the range of 10%-20% (NAAHC).
“Too many residents are moving out because we aren’t responding fast enough.”
41.3% of negative property reviews mention maintenance (Multihousing News).
“IrisCX improved our warranty support process and enhanced our focus on the importance of human interaction. Before, arranging for site visits was our biggest slow down when addressing our homeowner’s concerns. We are achieving higher customer satisfaction rates and reducing homeowner frustrations because we can see what our customers see, saving everyone time. It’s a game changer!”
Matt Cleary – Customer Relations & Warranty Specialist, Cedarglen Homes
Is your portfolio growing?
Decentralized R&M leads to inefficiencies, higher costs, and tenant dissatisfaction while scaling. Centralizing R&M offers:
- Lower Opex: Streamline & triage tickets reducing expensive site visits.
- Better Resident Satisfaction: Faster response times and First-Time-Fix repairs improve retention.
- Efficient Scaling: Easily manage R&M across multiple properties in multiple regions with consistent service.
Traditional Centralization Solutions Stall your Growth
Traditional or decentralized R&M solutions are prone to several critical failures when scaling:
1. Inconsistent Field & Vendor Performance: Without central oversight, vendor availability and service quality varies widely between regions, leading to delays, poor repairs, and higher costs due to repeat visits.
2. Slow Response Times: Decentralized teams often face communication bottlenecks, leading to longer repair times and frustrated tenants. Misdiagnosis of issues due to incomplete or inaccurate descriptions means more back-and-forth and unnecessary site visits.
3. Higher Costs: Decentralized approaches typically result in inflated operating expenses (OPEX) from redundant work, poorly negotiated vendor contracts, and lack of preventative maintenance or deflection.
4. Limited Data and Insights: Without a centralized system, it’s challenging to gather reliable data on asset performance, maintenance costs, and repair timelines, making it difficult t
IrisCX: The Future of R&M
- AI-Powered Diagnostics: Instantly assess tenant issues via video, reducing site visits.
- Real-Time Support: Guide tenants remotely or prepare teams for faster, first-time fixes.
- Vendor Coordination: Ensure vendors arrive prepared, minimizing repeat visits.
Who Needs to Lead This Change?
- COO & Leadership: Drive strategy and ensure alignment with broader goals.
- Property Management: Ensure faster, more efficient tenant support.
- CFO: Track ROI and cost reductions from improved R&M operations.
What Success Looks Like:
- Cost Control: Fewer tickets, visits and rework lead to lower maintenance costs.
- Tenant Satisfaction: Faster, accurate repairs improve retention.
- Site & Vendor Accountability: Track performance and ensure repairs are done right.
- Predictable Labor: Target 50% – 60% less field trips, reducing labor risk.