1. Why We Wrote This Like Humans
At IrisCX, we believe clarity builds trust. That’s why we’ve written our terms in plain English—no legal gymnastics, no bloated clauses, no 20-page puzzles. Just what you need to know, upfront and in simple terms.
This document outlines the rules, rights, and responsibilities around using IrisCX products and services. It’s not written to trap you. It’s here to help everyone—us and you—understand what’s expected.
If you’re reading this and thinking, “That’s it?”, that’s the point.
By using IrisCX, you agree to these terms. If anything’s unclear, reach out. We’ll explain it without the legalese.
2. Scope of Agreement
This agreement applies to your use of:
- IrisCX services: Everything from our visual support platform to helpdesk tickets.
- The IrisCX website and software: That includes our web and mobile tools.
- Any support, data handling, or deliverables tied to your account.
When we say “we,” “us,” or “Company,” we mean ICwhatUC Incorporated, doing business as IrisCX. When we say “you,” we mean the customer using the platform.
3. Services and Support
We’ll provide the Services in line with our Service Level Terms (see Exhibit B). This includes:
- 99.9% uptime monthly (excluding weekends, holidays, and scheduled maintenance)
- Technical Support: Mon–Fri, 8:00 AM–8:00 PM ET via email (support@iriscx.com)
- Four-hour initial response time during Support Hours
If downtime exceeds 30 consecutive minutes (outside scheduled maintenance), you may request a credit (max 5% per incident, capped at one week’s fees per month). Credits require written notice within 24 hours.
4. Access and Use
4.1 Account and Security
You must identify an administrative username and password. You’re responsible for:
- Equipment and services needed to access the Software
- Security of your account, hardware, and credentials
We reserve the right to reject inappropriate usernames or credentials.
4.2 User Conduct
You agree not to:
- Reverse engineer, decompile, or copy the Software
- Use the Software for illegal purposes or to compete with IrisCX
- Access the Software using automated tools
- Submit false or misleading info or use it for revenue-generating activity outside the agreed scope
5. IP Ownership
- We own or license all intellectual property within the Software, including content, design, trademarks, and source code.
- You retain ownership of any non-public data you provide (“Customer Data”), but grant us rights to use it to deliver the Services.
All submissions, feedback, and ideas you send to us become our sole property and may be used without obligation or compensation.
6. Confidentiality
Each party agrees to protect the other’s Proprietary Information (business, technical, financial) with reasonable care and not disclose it to third parties, except to deliver the Services.
7. Payment
You agree to:
- Pay all fees per your Order Form, including overages beyond Service Capacity
- Pay invoices within 30 days
- Accept a 1.5% monthly interest charge on late payments
- Cover all collection costs if applicable
Billing inquiries must be made within 30 days of the first error appearing.
8. Termination
This Agreement:
- Runs for the term specified in your Order Form, renewing automatically unless terminated with 90 days’ notice
- May be terminated for material breach (30 days’ notice) or non-payment (immediate)
- Credits, fees, and rights terminate with the Agreement
9. Warranties and Disclaimers
We provide Services and Software “as is.” No warranty—express or implied—is made regarding uptime, functionality, or fitness for purpose. You use IrisCX at your own risk.
10. Liability and Indemnity
10.1 Limitation of Liability
We are not liable for:
- Indirect, incidental, or consequential damages
- Lost profits, lost data, or business interruption
Our total liability is limited to the fees you paid in the 12 months before the issue arose.
10.2 Indemnification
You agree to indemnify us from any claims arising from your misuse of the Services. We’ll indemnify you if the Services infringe on third-party IP rights.
11. Privacy and Data
Your use of the Software is subject to our Privacy Policy. You are solely responsible for the data you transmit through our Software. While we perform backups, we don’t guarantee data recovery.
12. Legal Framework
- This Agreement is governed by Alberta law, Canada.
- All disputes must first go through mediation; if unresolved, they will be settled via binding arbitration in Calgary, Alberta.
- Venue for any proceedings is exclusively in Alberta courts.
13. Communications and Signatures
You consent to receive communications electronically. Electronic signatures are valid and binding under laws such as eIDAS.
14. Miscellaneous
- We may update or modify the Software and these Terms without prior notice.
- If any part of this Agreement is found unenforceable, the rest stays intact.
- You can’t transfer your rights without our written consent; we can assign ours freely.
- No marketing or use of your name/logo without your prior written consent—except displaying your logo on our website.
15. Regional Disclosures
California Residents
If your issue isn’t resolved, contact the California Department of Consumer Affairs:
- 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834
- (800) 952-5210 or (916) 445-1254
16. Contact
IrisCX (ICwhatUC Incorporated)
PO Box 96120
Calgary RPO West Springs
T3H 0L3 Calgary, AB
support@iriscx.com