A more human experience throughout the customer journey
Happy customers mean increased loyalty and future revenue. And IrisCX lets you deliver a more human customer experience that makes customers happy.
Our clients are changing the CX game
Recognized by organizations like...
How it works
Make your customers happy. It's the only customer experience KPI that matters.
Customers want a more human experience. Where they’re treated like a person instead of a sales target or an anonymous stranger. Happy customers mean increased loyalty and future revenue. And IrisCX lets you deliver a more human customer experience that makes customers happy. IrisCX is a secure, end-to-end, enterprise-level video platform that uses AR, AI and process automation to power self-help and live video sessions on customer smartphones, at their convenience. No app required. With every interaction, IrisCX collects and analyzes data, so you can continuously get better at knowing and pleasing your customer. And it integrates with your enterprise software, with industrial-strength security customers can trust.
IrisCX announces $4.6M USD seed investment from Arthur Ventures
Our smart video platform is taking consumer product selection, DIY setup, and support to a new level.
01 - Choose
Help your customers select the product that’s right for them.
Provide live consultations for your customers and watch your order values and conversions increase.
With interactive consultations at this stage in the customer journey, your team can make sure the product fits their needs and reduce the risk of return or purchase abandonment.
Increase your conversion rate.
Create meaningful engagement.
Automate your workflow.
Access key data insights.
02 - Setup
Home products are complex, but the setup doesn’t need to be.
Don’t leave the setup of your product to YouTube. Offer live and self-guided sessions so your customers can access the expertise they need, anytime.
IrisCX simplifies self-installation of home products. CX teams can provide more accurate and dynamic guidance as our AI learns more about their specific installation questions.
Provide support 24/7.
Reduce customer frustration.
Let our AI do the prep work.
Improve on your install guides.
03 - Support
Provide engaging customer support with smart video.
Support without visual context creates a challenge for both the customer and the service provider. Add a visual element to your customer interaction and improve the experience for both.
No one likes calling the 1-800 number. Support your customers with live or self-guided video and eliminate frustrating wait times and communication barriers.
Gain more visual context.
Build a stronger rapport.
Tailor your service script.
Discover product trends.
Personalized customer experience is the key to growth
Find out what virtual CX is, and how it can help you drive personalized service and data insights at scale.
Implementation
Adoption made easy
Transition to IrisCX and implement with your current stack to run a faster, smarter business with our powerful integrations.
Effortless integration
Make a significant impact without it feeling like a big change. IrisCX allows you to seamlessly integrate our smart visual assistance platform into most major enterprise workflow platforms.Incremental roll-out
Deploy smart visual assistance at your own pace. With our effortless browser-based platform, you can be interacting with your customers in less than an hour.Available on 6.5B devices
IrisCX’s one click remote sessions enable your team to connect instantly with any smart device.