Transform your customer experience with data-rich remote video collaboration
Enable real-time AI powered video collaboration between service experts and consumers while gaining data-driven insights to automate workflows, improve processes and spot trends. Learn from and act on your CX data. Empower your customers to self-solve on their schedule. Scale your service to anyone, anytime, anywhere.
Our clients are changing the CX game
Recognized by organizations like...
How it works
Data drives your CX
CX leaders need reliable, minable and predictable data about their service experience. Consumers want instant connections to solve problems and get consultative advice. Service experts lack the tools to visually assist their customers. With our data-rich virtual customer experience platform, service organizations can remotely inspect, assess, advise and solve at scale. Data from the sessions allows CX teams to drive intelligent decision making.
01 - See it. Instant connection
See what your customers see, without the trip
Start a branded session with any customer on any smart device with just one click. No app, no account, no hassle.
From real-time smart visual assistance to guided self-serve options, our platform enables businesses to modernize their customer experiences through a secure and trusted remote video connection.
Connect without barriers.
Build trust with branded service.
Automate your booking workflow.
Share expertise, instantly.
02 - Solve it. Remote resolution
Use built-for-purpose tools to complete tasks in minutes, not hours.
Support your customers in real time or through guided self-serve options – two approachable models of smart service.
Get the issue in focus.
Uphold industry best practices.
Flag important information in real-time.
Bridge the knowledge gap.
03 - Scale it. Smart operations
Retain and amplify your team’s subject matter expertise. Permanently.
With expertise at a premium, you can scale your service experts and build a dynamic video library of your team's combined knowledge.
Mobilize your workforce.
Let us work in the background.
Build your collective knowledge.
Activate self-service channels.
Adoption made easy
Transition to IrisCX and implement with your current stack to run a faster, smarter business with our powerful integrations.
Effortless integrationMake a significant impact without it feeling like a big change. ICwhatUC allows you to seamlessly integrate our smart visual assistance platform into most major enterprise workflow platforms.
Incremental roll-outDeploy smart visual assistance at your own pace. With our effortless browser-based platform, you can be interacting with your customers in less than an hour.
Available on 6.5B devicesICwhatUC’s one click remote sessions enable your team to connect instantly with any smart device.