Transform your customer experience with smart video collaboration

Deliver superior live and self-guided video interactions at scale. Generate context-driven insights about customer behavior from every video session.

Our clients are changing the CX game

Recognized by organizations like...

How it works

Data drives your CX

CX leaders need reliable and predictable data about their service experience. Consumers want instant connection to solve problems and get advice. Service experts lack the tools to visually assist their customers. With our customer interaction platform, service organizations can connect with their customers remotely during the three most critical moments of the customer journey. Context-driven insights from the sessions allow CX teams to drive intelligent decision making.

01

Choose

Help customers select the right product and increase order value.
02

Setup

Provide customers a positive setup experience to reduce returns and customer frustration.
03

Support

Assist customers with using products so they become raving fans.

Personalized customer experience is the key to growth

Find out what virtual CX is, and how it can help you drive personalized service and data insights at scale.

01 - Choose

Help your customers select the product that’s right for them.

Provide live consultations for your customers and watch your order values and conversions increase.

With interactive consultations at this stage in the customer journey, your team can make sure the product fits their needs and reduce the risk of return or purchase abandonment.

Increase your conversion rate.

Virtual consultations make it easy for your team to influence your customer’s purchase decision.

Create meaningful engagement.

Connecting over video increases the perceived value of your interactions.

Automate your workflow.

Take the stress off of service experts. We’ll set up a system to automate your scheduling and follow-ups.

Access key data insights.

Gain knowledge about how your customers select products and iterate faster on your customer journey.
Curious to know what else IrisCX can do? We'd love to show you.

02 - Setup

Home products are complex, but the setup doesn’t need to be.

Don’t leave the setup of your product to YouTube. Offer live and self-guided sessions so your customers can access the expertise they need, anytime.

IrisCX simplifies self-installation of home products. CX teams can provide more accurate and dynamic guidance as our AI learns more about their specific installation questions.

Provide support 24/7.

Provide guided support around the clock so your customers can get the help they need, when they need it.

Reduce customer frustration.

Proactive installation guidance can help reduce the stress of setting up a new product.

Let our AI do the prep work.

Our AI will filter the query for you, providing your customer with the right guide for their issue.

Improve on your install guides.

Learn from your mistakes, fast. Our data insights will let you know where your customers are getting stuck.
Curious to know what else IrisCX can do? We'd love to show you.

03 - Support

Provide engaging customer support with smart video.

Support without visual context creates a challenge for both the customer and the service provider. Add a visual element to your customer interaction and improve the experience for both.

No one likes calling the 1-800 number. Support your customers with live or self-guided video and eliminate frustrating wait times and communication barriers.

Gain more visual context.

Get eyes on the issue and start solving immediately with smart video support.

Build a stronger rapport.

Start personalizing your service conversations so your customer feels heard.

Tailor your service script.

Learn what works for your customers and what doesn’t, and improve on your service script faster.

Discover product trends.

Discover trends in your product performance so you can engineer them out faster.
Curious to know what else IrisCX can do? We'd love to show you.
I find IrisCX to be an extremely user-friendly tool in a constantly changing work environment. The ability to see and speak directly with customers, offers customers immediate assistance and reassurance, which adds to a greater experience for all. This system has been well received by our customers and, so far, proves to be an excellent product in serving our customers.Randy Anderson, ATCO Gas

Implementation

Adoption made easy

Transition to IrisCX and implement with your current stack to run a faster, smarter business with our powerful integrations.

  • Effortless integration

    Make a significant impact without it feeling like a big change. IrisCX allows you to seamlessly integrate our smart visual assistance platform into most major enterprise workflow platforms.
  • Incremental roll-out

    Deploy smart visual assistance at your own pace. With our effortless browser-based platform, you can be interacting with your customers in less than an hour.
  • Available on 6.5B devices

    IrisCX’s one click remote sessions enable your team to connect instantly with any smart device.
Curious to know how IrisCX fits into your organization? We'd love to show you.

Craft your experience with IrisCX