Transform your customer experience with smart video collaboration
Deliver superior live and self-guided video interactions at scale. Generate context-driven insights about customer behavior from every video session.
Our clients are changing the CX game
Recognized by organizations like...
How it works
Data drives your CX
CX leaders need reliable and predictable data about their service experience. Consumers want instant connection to solve problems and get advice. Service experts lack the tools to visually assist their customers. With our customer interaction platform, service organizations can connect with their customers remotely during the three most critical moments of the customer journey. Context-driven insights from the sessions allow CX teams to drive intelligent decision making.
Personalized customer experience is the key to growth
Find out what virtual CX is, and how it can help you drive personalized service and data insights at scale.
01 - Choose
Help your customers select the product that’s right for them.
Provide live consultations for your customers and watch your order values and conversions increase.
With interactive consultations at this stage in the customer journey, your team can make sure the product fits their needs and reduce the risk of return or purchase abandonment.
Increase your conversion rate.
Create meaningful engagement.
Automate your workflow.
Access key data insights.
02 - Setup
Home products are complex, but the setup doesn’t need to be.
Don’t leave the setup of your product to YouTube. Offer live and self-guided sessions so your customers can access the expertise they need, anytime.
IrisCX simplifies self-installation of home products. CX teams can provide more accurate and dynamic guidance as our AI learns more about their specific installation questions.
Provide support 24/7.
Reduce customer frustration.
Let our AI do the prep work.
Improve on your install guides.
03 - Support
Provide engaging customer support with smart video.
Support without visual context creates a challenge for both the customer and the service provider. Add a visual element to your customer interaction and improve the experience for both.
No one likes calling the 1-800 number. Support your customers with live or self-guided video and eliminate frustrating wait times and communication barriers.
Gain more visual context.
Tailor your service script.
Discover product trends.
Implementation
Adoption made easy
Transition to IrisCX and implement with your current stack to run a faster, smarter business with our powerful integrations.
Effortless integration
Make a significant impact without it feeling like a big change. IrisCX allows you to seamlessly integrate our smart visual assistance platform into most major enterprise workflow platforms.Incremental roll-out
Deploy smart visual assistance at your own pace. With our effortless browser-based platform, you can be interacting with your customers in less than an hour.Available on 6.5B devices
IrisCX’s one click remote sessions enable your team to connect instantly with any smart device.