A more human experience throughout the customer journey
Customers long for a more human experience: one that combines the trusted advice and human contact of in-person engagement with the convenience of online. Engagement creates a deeper connection with your customers about the products and programs that are relevant to them. Engagement builds trust. It builds real relationships. That’s what keeps your customers coming back for more. And that’s what IrisCX helps you do. Providing visual intelligence that pairs what you see and hear with what you need to do next, while reinforcing your brand at every step of the way.
Our clients are changing the CX game
What is IrisCX?
Make your customers happy. It's the only customer experience KPI that matters.
IrisCX is a secure, end-to-end, enterprise-level video platform that uses AR, AI and process automation to power self-help and live video sessions on customer smartphones, at their convenience. No app required. With every interaction, IrisCX collects and analyzes data, so you can continuously get better at knowing and pleasing your customer. And it integrates with your enterprise software, with industrial-strength security customers can trust.
A better experience. For both your customer and you.
Increase customer satisfaction and loyalty through a more human customer experience. With IrisCX, brands can finally deliver the interactions customers want, at scale—a fundamental shift in customer engagement, how you sell, and how you provide support.
01 - Choose
Help your customers select the product that’s right for them.
Provide live consultations for your customers and watch your order values and conversions increase.
With interactive consultations at this stage in the customer journey, your team can make sure the product fits their needs and reduce the risk of return or purchase abandonment.
Increase your conversion rate.
Create meaningful engagement.
Automate your workflow.
Access key data insights.
02 - Setup
Home products are complex, but the setup doesn’t need to be.
Don’t leave the setup of your product to YouTube. Offer live and self-guided sessions so your customers can access the expertise they need, anytime.
IrisCX simplifies self-installation of home products. CX teams can provide more accurate and dynamic guidance as our AI learns more about their specific installation questions.
Provide support 24/7.
Reduce customer frustration.
Let our AI do the prep work.
Improve on your install guides.
03 - Support
Provide engaging customer support with smart video.
Support without visual context creates a challenge for both the customer and the service provider. Add a visual element to your customer interaction and improve the experience for both.
No one likes calling the 1-800 number. Support your customers with live or self-guided video and eliminate frustrating wait times and communication barriers.
