Skilled labor shortage has consumers looking to technology during busy summer renovation seasonIrisCX survey reveals American consumers would double their renovation spend if there was a technology to assist them with DIY projectsCALGARY – August 18, 2023 – IrisCX, the smart video platform for virtual product selection and support, today announced the results of a survey of more than 1,000 American consumers that shows the lack of contractor and service provider availability caused by the skilled labor shortage has caused them to look for technology solutions that can help. The main takeaway is that American consumers would double their renovation spend if there was a technology that could assist them through DIY projects.Most Americans welcome the idea of virtual support due to the inconveniences they’ve experienced finding an in-person contractor or service provider. Nearly one-third of respondents said they’ve been inconvenienced by having work, a meal, a shower or even a restroom trip disrupted by in-person visits to their home.
- All respondents have contacted a home expert in the past year at least once to solve a problem.
- 64% have been frustrated by the long waiting periods for in-person home visits, only to find out the contractor or service expert needs to return at a later date to solve the problem.
- 92% would use technology to solve a problem if provided the option.
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