Skilled labor shortage has consumers looking to technology during busy summer renovation seasonIrisCX survey reveals American consumers would double their renovation spend if there was a technology to assist them with DIY projectsCALGARY – August 18, 2023 – IrisCX, the smart video platform for virtual product selection and support, today announced the results of a survey of more than 1,000 American consumers that shows the lack of contractor and service provider availability caused by the skilled labor shortage has caused them to look for technology solutions that can help. The main takeaway is that American consumers would double their renovation spend if there was a technology that could assist them through DIY projects.Most Americans welcome the idea of virtual support due to the inconveniences they’ve experienced finding an in-person contractor or service provider. Nearly one-third of respondents said they’ve been inconvenienced by having work, a meal, a shower or even a restroom trip disrupted by in-person visits to their home.
- All respondents have contacted a home expert in the past year at least once to solve a problem.
- 64% have been frustrated by the long waiting periods for in-person home visits, only to find out the contractor or service expert needs to return at a later date to solve the problem.
- 92% would use technology to solve a problem if provided the option.
Give your customers what they want. A more human experience, with IrisCX.
By: IrisCX • 19 September 2022
Online reviews are impactful because they reach people with purchasing intent – a total of 93% of new customers consult reviews before purchasing a product or service. With virtual CX, your team can start receiving and leveraging better quality reviews.
Authority Magazine Interview - Tracy Posadowski Of IrisCX On 5 Ways To Create a Wow! Customer Experience
By: Tracy Posadowski • 25 April 2023
How do you create a customer experience that people love? Make it human. Authority Magazine's Fotis Georgiadis sat down with our CMO Tracy Posadowski. In this interview, Tracy discusses why we assume it's intuitive for brands to deliver great experiences and fall short, and whether or not competition forces companies to deliver a better customer experience.
By: Tracy Posadowski • 29 June 2023
Our CTO Eradj Khaidarov was interviewed by Nat Rubio-Licht, senior reporter at The Daily Upside about how AI-based innovations in customer experience are being engineered to predict service outcomes to better serve customers. In the article "JPMorgan's customer service vibe check", Eradj was consulted as a leading authority on moving from human reaction to an AI predicted outcome in customer service.